Watch the video and get inspired by Jeffery's story!

The Start: Using Culture to Grow the Community

"The idea for THE CAN started in 2010 when I returned to Sanxia and saw many issues in the community," says CEO Jeffery Lin. The decline of traditional industries, a lack of educational resources, and challenges in preserving cultural traditions inspired him to use cultural creativity to bring new energy to the area.

The inspiration for THE CAN’s cultural experiences comes from Sanxia’s rich local heritage. "Besides famous spots like the Zushi Temple and Golden Ox Horn pastries, Sanxia has many hidden gems worth exploring," Jeffery shares. His goal is to use tourism to support the local economy. He wants visitors to do more than just sightsee; he wants them to experience Sanxia’s culture and stories.

For example, traditional seal carvers once only sold seal stamps, but now tourists can make their own seal stamps. This gives artisans a chance to share their craft in a more meaningful way. "Sanxia has so many hidden treasures, and we hope to create experiences where visitors can be part of the culture, not just watch it."

With this vision, THE CAN has launched many hands-on cultural experiences, such as tea picking, tofu making, metalworking, wood carving, and seal carving. These experiences allow visitors to enjoy local culture and help the local economy grow.

Adapting to Different Needs with Flexible Experiences

To meet the needs of different travelers, THE CAN continually adjusts their activities. For example, tofu-making workshops are popular with families, offering a fun, educational experience. Meanwhile, seal carving and wood carving are more popular with teenagers and adults.

For marketing, THE CAN connects with customers through multiple platforms, including their website, LINE, KKday, and Google Maps, boosting their online presence. “Content marketing is key,” says Jeffery. By understanding customer habits, they use social media and other channels to effectively reach potential visitors.

The Key Reason for Using Booking System

Before using a booking system, THE CAN relied on phone calls and manual customer service for bookings. This included handling quotes, order confirmations, and payment notifications by hand. It was time-consuming and caused problems like last-minute cancellations and missed payments. To solve these issues, they decided to implement the rezio booking system.

“We’ve been using rezio for 2 years now. The main reason was to reduce the workload for our frontline staff,” Jeffery explains. Group bookings usually require 6 to 10 people, and checking the booking status manually was a challenge. If the group size was too small, staff had to contact customers individually to cancel or change reservations.

With rezio, customers can check availability and see how many spots are left on the website. The backend shows real-time order and payment information, making it easier for staff to manage bookings.

Improving Efficiency and Streamlining Operations

THE CAN’s cultural tourism department uses the rezio system every day. Jia-Yu, who manages activities, shares her experience: “The rezio interface is simple and easy to use. It takes me about 15 minutes to set up a new activity.”

Since adopting rezio, they’ve reduced the time spent processing bookings manually. This lets the customer service team focus on improving course designs and enhancing the visitor experience. The staff also uses the rezio mobile app to track orders in real-time.

“I spend about 60% of my time managing orders with the mobile app and 40% on the computer,” Jia-Yu says. “Even when I’m outside leading a tour, I can check booking statuses to ensure everything runs smoothly.”

Simplified Booking and Payment for Greater Efficiency

To manage bookings better, THE CAN uses rezio’s key features, such as the sales calendar and inventory calendar. This helps track orders for today and the next 7 days. It also prevents scheduling conflicts and ensures each experience runs smoothly. The order management function helps the team track upcoming events and prepare in advance.

For payments, rezio supports credit cards, bank transfers, and mobile payments. This makes the booking process smoother. “In the past, we had to manually check payment information, but now customers pay directly after booking, and the system sends automatic confirmation notifications. This saves us a lot of time,” Jia-Yu shares.

How rezio Helps Improve Customer Satisfaction

THE CAN believes that improving customer satisfaction starts with frontline interactions and optimizing every service touchpoint. Before using rezio, customers often had to wait too long for responses. Now, with the system in place, communication is much faster. “Using the system has helped us improve customer satisfaction at every touchpoint,” Jeffery says.

Bringing Local Culture into Daily Life with Seasonal Experiences

Through rezio, THE CAN offers a variety of local cultural experiences, like miso brewing, indigo dyeing, tofu making, wine brewing, metalworking, and wood carving. Visitors can immerse themselves in Sanxia’s craftsmanship. By using rezio, they manage session times and bookings more easily. They also adjust their offerings based on the seasons. For example, the wine brewing experience changes with the fruit harvest season, keeping activities fresh and exciting for repeat visitors.

Advice for Other Activity Providers

“I highly recommend that other local revitalization teams use rezio. Many of these teams have limited staff, and a system can greatly reduce their workload and improve service efficiency,” says Jeffery.

“I’ve had questions about optimizing our listings and presenting information on the website, and the rezio team has been very patient in helping us. It’s been a great experience working with them,” Jia-Yu adds.

By adopting the rezio booking system, THE CAN has solved the challenges of manual bookings and improved operational efficiency. If you want to bring new energy to your local experiences or cultural activities, rezio could be the perfect partner. 

Contact us today and fill out the form to discover how rezio can enhance your booking management and take your business to the next level!